MEET THE OWNER OF Drymaster Carpet Cleaning
Mark leads the day to day work at Drymaster Carpet Cleaning, keeping each rug cleaning job focused on what the rug needs. For customers in Charlestown, he makes sure the cleaning approach is considered before work begins, with the rug’s material and condition guiding the plan rather than a routine that treats every rug the same.
When Mark oversees a job, he talks through whether dry or steam cleaning is the better fit, taking the rug’s fibres, backing, colour and condition into account. He keeps the process centred on that assessment, so the method chosen makes sense for the individual rug and the way it’s used.
Mark keeps customers informed about the approach for their rug and explains how its condition shapes the cleaning plan. He gives them a choice between dry and steam cleaning, helping them understand the options before work gets underway. Customers know what to expect and can raise any questions with him.
